General Manager
The General Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient.
They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference.
All team members will contribute to running a clean, friendly and well-maintained club, execute the team member basics of being on time, and complying with company policies.
The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.
Management:
Communicate with Senior Management on all things related to members and salesCommunicate with Human Resources on all things related to staffing changesEnsure the club has adequate staffing at all times, including the hiring and firing of employees and recruiting of potential employeesProvide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to:
policy and procedure changes, sales updates, coaching & development, discipline, etc.
Ensure that all signage and displays are correct at all timesEnsure that all employees are aware of and abide by company policies and procedures at all timesEnsure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidentsApprove all time off requests and timecard changes on the payroll systemProvide coaching to all staff to aid in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness.
Coaching includes but is not limited to:
mock sales tours, cleaning audits, second mile service audits, Datatrak and Paycom instruction, customer service coaching, etc.
Order all necessary supplies for the club from the different vendors as neededControl expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendorsManage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slipsManage Group Exercise instructors, classes, and class attendance (at applicable locations); make sure it is up to 10 Fitness standardsManage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weeklyAchieve monthly and yearly financial goals for the club as determined by CorporateLead and/or attend all staff meetings as required Provide Corporate with helpful information about how to improve its business in the club/market Member
Experience:
Ensure that every member/guest is greeted by name and with a smileEnsure that all members/guests are on the right track and have what they need to accomplish their fitness goalsEnsure all check-in and safety precautions are followedReceive and obtain information from all incoming inquiries, then direct to the appropriate recipientsHandle member service issues, which may include:
lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
Go the extra mile with customer service for the member/guest via Second Mile ServiceWrite and mail thank you cards to all new members dailyContinue learning how to better yourself and your team by completing any reading material or job training exercises/programs assigned to you by upper managementSet Tanning beds and Massage ChairsPromote and sell memberships, merchandise, and supplementsPromote Personal Training, Kids Club, and Group ExerciseEnsure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behaviorEnsure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely mannerImmediately handle all incidents or member concerns and record them in an incident report Club Cleanliness and Safety:
Maintain a neat, well-organized work area; this includes ensuring that each employee has cleaned and organized their assigned zonePerform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns Commitment to Excellence:
Champion company values with prideChampion the health and safety of all staff, members, and guestsCommit to providing the highest quality of products and servicesCommunicate with excellence at all timesFoster a positive work environmentDevelop those you work with to be the bestEnsure accountability at all levelsMake sound decisions at all times Qualifications /
Experience:
Must have 1-2 years experience in sales/customer serviceMust have 1-2 years experience in leadership/managementBasic computer skills Certifications / Educational Level:
High School Diploma or GED requiredBachelors Degree in Business Administration or Exercise Science is preferred Physical Requirements:
This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
Employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Employee may be regularly exposed to moving mechanical parts while performing duties of this jobEmployee may be exposed to higher volume levels of noise while in this environment This job description intends to describe the general nature and level of work being performed by the people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
Mon-Thur 9am-6pm, Fri 9am-3pmCompensation details:
42000-50000 Yearly SalaryPIfc76d648a762-26289-34370885Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference.
All team members will contribute to running a clean, friendly and well-maintained club, execute the team member basics of being on time, and complying with company policies.
The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.
Management:
Communicate with Senior Management on all things related to members and salesCommunicate with Human Resources on all things related to staffing changesEnsure the club has adequate staffing at all times, including the hiring and firing of employees and recruiting of potential employeesProvide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to:
policy and procedure changes, sales updates, coaching & development, discipline, etc.
Ensure that all signage and displays are correct at all timesEnsure that all employees are aware of and abide by company policies and procedures at all timesEnsure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidentsApprove all time off requests and timecard changes on the payroll systemProvide coaching to all staff to aid in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness.
Coaching includes but is not limited to:
mock sales tours, cleaning audits, second mile service audits, Datatrak and Paycom instruction, customer service coaching, etc.
Order all necessary supplies for the club from the different vendors as neededControl expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendorsManage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slipsManage Group Exercise instructors, classes, and class attendance (at applicable locations); make sure it is up to 10 Fitness standardsManage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weeklyAchieve monthly and yearly financial goals for the club as determined by CorporateLead and/or attend all staff meetings as required Provide Corporate with helpful information about how to improve its business in the club/market Member
Experience:
Ensure that every member/guest is greeted by name and with a smileEnsure that all members/guests are on the right track and have what they need to accomplish their fitness goalsEnsure all check-in and safety precautions are followedReceive and obtain information from all incoming inquiries, then direct to the appropriate recipientsHandle member service issues, which may include:
lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
Go the extra mile with customer service for the member/guest via Second Mile ServiceWrite and mail thank you cards to all new members dailyContinue learning how to better yourself and your team by completing any reading material or job training exercises/programs assigned to you by upper managementSet Tanning beds and Massage ChairsPromote and sell memberships, merchandise, and supplementsPromote Personal Training, Kids Club, and Group ExerciseEnsure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behaviorEnsure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely mannerImmediately handle all incidents or member concerns and record them in an incident report Club Cleanliness and Safety:
Maintain a neat, well-organized work area; this includes ensuring that each employee has cleaned and organized their assigned zonePerform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns Commitment to Excellence:
Champion company values with prideChampion the health and safety of all staff, members, and guestsCommit to providing the highest quality of products and servicesCommunicate with excellence at all timesFoster a positive work environmentDevelop those you work with to be the bestEnsure accountability at all levelsMake sound decisions at all times Qualifications /
Experience:
Must have 1-2 years experience in sales/customer serviceMust have 1-2 years experience in leadership/managementBasic computer skills Certifications / Educational Level:
High School Diploma or GED requiredBachelors Degree in Business Administration or Exercise Science is preferred Physical Requirements:
This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
Employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Employee may be regularly exposed to moving mechanical parts while performing duties of this jobEmployee may be exposed to higher volume levels of noise while in this environment This job description intends to describe the general nature and level of work being performed by the people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
Mon-Thur 9am-6pm, Fri 9am-3pmCompensation details:
42000-50000 Yearly SalaryPIfc76d648a762-26289-34370885Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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